OWC Mercury Elite-AL Pro Qx2 eSATA,FireWire 800+USB 2.0 4-Bay SATA Desktop RAID Enclosure Review

i've got the Qx2 with 4x2TB, and it gave me trouble quickly (january 2010) The drives failed to mount several times, then they finally didn't want to mount at all. I thougth it was the eSata card. So i sent the card for an exchange... just got the card back today... turns out the eSata card is working fine ( i have 2 other enclosures working properly), but the Q2x is still not mounting any drives. I'm in France, so getting this unit back is going to cost me a lot ... if there is a way of only getting the enclosure serviced, that would be great. If the unit is not reliable, then i need it upgraded to something more reliable. I need speed and reliability, above anything.

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Product Description:
OWC Mercury Elite-AL Pro Qx2 eSATA,FireWire 800+USB 2.0 4-Bay SATA Desktop RAID Storage Enclosure with selectable RAID 0,1,5,10 Hardware RAID, NRAID Span Options. Add your own drives! Supports 2TB drive mechanisms. Oxford 936 chipset, 1 Year Warranty

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